Client Delivery Manager

Imagine something you can do today that you couldn’t do in the past – like paying for groceries without opening your wallet. Extenda Retail is a market-leading company with extensive retail and logistics knowledge. Our innovations touch everyday lives. Join a company that simplifies shopping and inspires retailers and logistics businesses to go further.

Our Cloud native POS-system, Hii (High Intensity Intelligent) Retail, is a powerful checkout solution designed for Fast-Moving Consumer Goods. It enables Unified Commerce at scale, offering an open architecture and APIs for rapid implementation and seamless, personalized customer experiences. Whether in physical stores, online, or across both, Hii Retail ensures consistency and efficiency across all channels, delivering the flexibility and performance retailers need to thrive.

About the role

We are looking for a driven and experienced Client Delivery Manager to play a crucial role in managing the successful delivery of our software solutions. To succeed in this role you should be passionate about leading complex software implementations for top-tier international clients. Our delivery portfolio spans from proof of concept to large multi-year programs, managing packaged software service deliveries or SaaS implementations.

In this role, you will be accountable for planning and coordinating deliveries across one or more development teams, both local and sourced out globally through partners. You'll collaborate closely with our clients' representatives to ensure alignment with their requirements and provide regular progress updates. This requires strong cross-functional collaboration skills and the ability to work effectively with multiple teams. Your focus will be on coordinating system deliveries with highest quality, speed and client satisfaction. You will also partner with Client Executives/Client Success Managers to ensure profitable deliveries.

Earlier Experience

You probably bring 5+ years of project management experience, ideally within a product-centric, agile environment. Experience with cloud-based software deliveries is highly advantageous. You should be comfortable taking a holistic view of the delivery while also having the ability to delve into technical details when necessary and quickly establish credibility with clients, stakeholders, and our technical teams. You will also need a strong commercial mindset and understanding of the business aspects of software deliveries. Experience as a service manager responsible for continuous delivery of maintenance, support, and enhancements will also help you in this position as maintaining the quality and service levels for existing products is to the clients is an important aspect of this role.

Responsibilities

• Responsible for the overall client delivery.
• Responsible for managing client expectations and relationships.
• Responsible for budget and profit/loss for the delivery.
• Monitors and manages financials, schedule, and scope to ensure the delivery stays on track.
• Coordinate deliveries across multiple engineering teams.
• Manage progress, risks and issues with teams, clients, and stakeholders.
• Understands the Extenda Retail Methodology and possesses the ability to assess risks in process, people, or technology and adjusts plans to address accordingly.
• Facilitates and leads status meetings with team, sponsors, and all stakeholders.
• Continuously focus on improving ways of working. Inspect and adapt.
• Facilitate a collaborative, open and transparent environment.
• Proactively communicate with clients and stakeholders.

Skills And Experience

• 5+ years of project management experience, managing and delivering software product solutions from inception to delivery to client.
• Clear and compelling communication skills in order to tune your message depending on who the audience is.
• Demonstrate a variety of leadership; technical, commercial and interpersonal skills.
• Experience from software delivery using Agile methodologies.
• Experience in professional services/consulting organization.
• Highly analytical and data driven.
• University degree in Computer Science or equivalent experience.
• Working knowledge of software development
• Certified knowledge and experience of at least one formal project management methodology.
• Fluent in Swedish, both verbal and written

Sounds interesting? Do you have what it takes? Be sure to apply as soon as possible.

Location

Stockholm

Ansök här