Customer Service Representative

Would you like to work with IoT and tech at a leading European provider of secure IoT connectivity and end-to-end solutions? Are you passionate about customer satisfaction? Do you thrive in a varied role with a high pace? We are in search of Customer Service Representatives!

AddSecure is a leading European provider of secure IoT connectivity and end-to-ends solutions. We help customers optimize their operations, drive business value, and secure vital functions.

Our business unit Smart Alarms offers secure solutions for monitored alarm transmission as well as reliable crisis communication solutions that help organizations and rescue teams to prevent and respond to an emergency.

Our solution in the UK provides security and alarm monitoring services, specializing in the secure transmission of alarm signals over both landline and wireless networks. We ensure there continues to be a reliable communication between alarm systems and monitoring centers. Our services help protect properties from risks such as burglary, fire, and other emergencies by ensuring rapid response through constant connectivity and secure data transmission.

About the job

We are now looking for dedicated and customer-focused Customer Service Representatives to join our team! As a Customer Service Representative, you will handle incoming calls, manage cases in our CRM systems, and provide 1st line technical support, sales and order support to customers. Additionally, you will:

Answer incoming calls: Manage and follow up on cases in our CRM and customer service applications.

Configure subscriptions: Open and configure subscriptions for end customers.

Provide technical support: Assist customers, installers, and alarm receiving centers (ARC) with technical issues.

Assist installers: Support installers with commissioning new equipment and making changes to existing systems.

Work with platforms: Register and provide support on Redcare’s products and services using our operating platforms.

Sales support: Assist the sales team with order processing, customer inquiries, and product information.

Order support: Manage and process customer orders accurately and efficiently.

Develop routines: Contribute to developing and quality-assuring technical and contractual follow-up processes.

Participate in feedback: Develop and maintain feedback and follow-up/reporting to customers.

Handle other tasks: Perform various other tasks within the customer service area.

About you
The ideal candidate for this role is passionate about customer service and has a technical understanding. They will also have:

• Accurate technical understanding
• High degree of customer focus
• Good PC knowledge (Microsoft Office suite, basic computer communications, and networking knowledge).
• Experience in technical support is valuable
  
• High implementation ability and large work capacity
• Accurate, structured, and able to handle stress
• High degree of service orientation
• Positive attitude
• Ability to work independently and in teams

We offer
Our employees are our greatest asset and for us it is of great importance to build a culture where our employees thrive and want to perform. AddSecure’s core values are team spirit and cooperation, simplicity, and customer focus. You will be part of a motivated team in an international company. In addition we offer:

• Competitive salary
• Private medical insurance
• Life assurance
• Group Income Protection
• 25 days annual leave plus UK bank holidays

We work flexibly on a hybrid basis, giving you the opportunity to work from the comfort of your own home, as well as our office in Reading.

We're all change makers!
If you seek a company that encourages you to be yourself and to have fun at work, where your work contributes to a safer, smarter, and more sustainable world, then AddSecure might be your destination. Join our growing international team, where each day is an opportunity to make a real difference.

Would you like to take part in our journey? Apply by attaching your CV and answering a couple of questions, we look forward to receiving your application.

We work competence-based throughout the process, and this includes work psychological tests, interviews, and reference taking. For this reason, we use Alva Lab's assessment methods to help us identify candidates most likely to thrive and fit the role.

We conduct background checks on all our employees, and you need to be eligible to work in the UK

#addsecure #joinaddsecure #forasaferandsmarterworld #smartertogether #ioT

Read more about our exciting Alarm Signalling Solution!
Alarm signalling AddSecure UK - AddSecure 

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