Customer Support Team Lead (Nordics)

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market.

We’re looking for a Customer Support Team Lead to join us in making the energy transition happen – maybe that’s you?

Job Mission 🚀

As a Customer Support Team Lead, you'll lead and develop our customer support teams across Norway and Sweden. This role sits within the House of Customer and combines people leadership, operational excellence, and commercial growth.

What you'll do ✅

As Nordic Support Team Lead, you will:

🌍 Lead & scale Nordic customer support

• Lead, coach and develop high-performing support teams across the Nordic markets

• Ensure consistent quality, ways of working, and customer experience across countries

📈 Drive operational & commercial excellence

• Own KPIs related to customer satisfaction, efficiency, and performance

• Introduce and develop a commercial mindset in customer conversations, where identifying relevant value for the customer is a natural part of support

• Ensure that customer interactions are value-driven, relevant, and customer-centric

• Ensure recommendation opportunities are contextual, helpful, and customer-first

🤝 Collaborate across Tibber

• Work closely with Global Support teams, Sales, Product, Tech, and Operations

• Represent Nordic customer and commercial insights in cross-functional forums

🧠 Build a performance-driven culture

• Coach team leads and agents in both support excellence and commercial mindset

• Create clear routines for feedback, follow-up, and continuous improvement

• Ensure strong onboarding, collaboration, and knowledge sharing across teams

What we're looking for⚡

• Proven leadership experience in customer support and sales or commercial operations

• Strong understanding of how great customer conversations can drive both satisfaction and commercial growth

• Experience coaching teams in performance, quality, and customer dialogue

• Experience working with targets, KPIs, and data to drive improvement

• Strong communication and stakeholder management skills

• Fluent in English and Swedish

Bonus if you have experience with:

• Chat-based conversational commerce

• Tech, energy, or subscription-based products

💆🏻‍♀️💆🏽‍♂️The Tibber Mindset

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life.

Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

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