GTM Engineer

Join Telavox as a GTM Engineer 🤩

Are you passionate about AI and shaping the future of business communication? At Telavox, we’re delivering cutting-edge AI services to our customers, and we’re looking for a GTM Engineer to join our team. This is an exciting opportunity to explore a new role, learn new skills, and grow within a fast-paced, innovative company.

As a GTM Engineer, you’ll play a key role in bringing AI products to life—from exploring what’s possible, defining value propositions, to delivering solutions in close collaboration with customers and strategic partners. You’ll work across teams, including Sales, Marketing, and Customer Success, and contribute to building best-in-class processes that maximize value for our customers.

About the job 

As a member of the GTM Engineering team at Telavox DMO, you’ll be a part of delivering our AI services to customers, new as well as existing. You’ll be a part of the entire product life cycle, from exploring what’s possible, building value propositions for customers, to delivering our AI products in close collaboration with end customers as well as strategic partners. In this role, you’ll be interfacing with customers daily, as well as collaborating with colleagues throughout Telavox, including sales and marketing, as well as in-life customer care and support. You’ll get hands-on experience with our tools and systems, assist with testing new technology solutions, and contribute to delivering even more value to our customers.

Your day-to-day work may include:

• Working together with our customers, we ensure that we deliver our AI services in an efficient yet quality-assuring manner.

• Identifying process improvements and setting plans to execute on them

• Assist and guide existing customers to maximize utilization of our products

• Continuously build best-practice processes for both internal workflows as well as customers' product usage

• Collaborate closely with sales, marketing, and customer success & support, building campaigns, providing tech sales support, and internal sales enablement

This role is based at our vibrant HQ, Gjuteriet, in Malmö.

About you

You’re a curious, hands-on problem solver who enjoys learning new tools and technologies. You’re open to exploring a new area within Telavox and are motivated by the chance to grow your skills while contributing to the company’s success. You enjoy collaborating with different teams, solving problems, and improving workflows. Most of all, you are outgoing and enjoy helping our customers solve their problems and utilizing Telavox products to strengthen their business.

Key skills and experience we are looking for:

• You are comfortable driving timelines while simultaneously serving as the primary, friendly face of the project.

• Commercial & Process Awareness: You have a genuine interest in Sales, Marketing, and CS processes, allowing you to understand exactly how our AI impacts the customer’s daily workflow.

• Unshakeable Customer Focus: You thrive on interaction, proactively anticipating client needs in a proactive way rather than reactive.

• You can quickly learn new tools and systems

• Strong analytical thinking and a problem-solving mindset

• Strong collaboration and communication skills (professional Swedish & English)

Bonus skills

• Experience with AI voice in general, and 11Labs in particular, is a plus

• Some experience working with APIs is also a bonus

You are structured, adaptable, and motivated to grow in a new role while contributing to Telavox’s operational efficiency and customer success.

Join us at Telavox 💚

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Learn more about our offices and new HQ 🏠

How to Apply

At Telavox, we don't focus on fitting in; we focus on making room for everyone.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English by January 15th, at the latest.

Please contact Karl Månsson at karl.mansson@telavox.com for more information, or Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com.

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