Technical Customer Support Specialist - Dutch & German

Do you love technology and enjoy helping customers? We are looking for a Technical Customer Support Specialist with strong communication skills in Dutch, German, and English to join our team. If you’re passionate about using your multilingual abilities to provide exceptional customer support and enjoy working as part of a collaborative team, we’d love to hear from you!

About the job
As a Technical Customer Support Specialist, you will play a vital role in resolving customer concerns by collaborating with colleagues across various departments, including Account Managers, Engineering, and IT. 

Key Responsibilities:

• Respond to incoming support requests, incidents, and problems via phone and email.
• Troubleshoot and resolve issues reported by clients.
• Create and manage cases, documenting all activities in our CRM system.
• Identify and escalate issues that may impact processes.
• Follow up actively with clients on ticket statuses. 
• Escalate undefined issues to 2^nd tier or higher level.

About you
You have 1-2 years of relevant customer service experience, including handling phone communications. Your strong communication skills and commitment to excellent customer service make you stand out. You are an independent worker who thrives as part of a team and can adapt to various situations.

English is our base language, but we serve a diverse client base so our team members are proficient in multiple languages. You should be confident to provide customer support in two languages other than English.

We are seeking candidates who are fluent in Dutch, German, and English. It is an advantage if you also speak Polish!

To succeed in this role, you have:

• Proficiency in identifying, analyzing, and resolving problems.
• Excellent organizational skills, with a strong attention to detail and multitasking ability.
• A demonstrable interest in technology (IT/Telematics/Software/Mechanics).
• A proactive and results-driven attitude.

Meriting qualifications:

• Experience in the transport, logistics, or customer service industry.
• A completed bachelor’s degree or similar.

We offer
Our employees are our greatest asset and for us it is of great importance to build a culture where our employees thrive and want to perform. You will be part of a motivated team in an international company. In addition, we offer:

• Competitive salary.
• 8.5% holiday allowance.
• Commuter allowance (€0.23/km).
• Pension plan.
• 26 holidays.
• A supportive, diverse, and close-knit international team.
• Tailor-made onboarding and continuous support to help you succeed.
• Flexible working hours with early and late shifts (8:00 am and 9:30 am start times).
• Possibility of hybrid working. 

We're all change makers!
If you seek a company that encourages you to be yourself and to have fun at work, where your work contributes to a safer, smarter, and more sustainable world, then AddSecure & Astrata might be your destination. Join our growing international team, where each day is an opportunity to make a real difference.

Would you like to take part in our journey? Apply by attaching your CV and answering a couple of questions, we look forward to receiving your application.

We work competence-based throughout the process, and this includes psychological tests, interviews, and reference taking. For this reason, we use Alva Lab's assessment methods to help us identify candidates most likely to thrive and fit the role.

AddSecure is a leading European provider of secure IoT connectivity and end-to-end solutions. We help customers optimize their operations, drive business value, and secure vital functions.

Our business unit Smart Transport provides fleet and transport management systems which use data-driven analytics to assist fleet operators in optimizing their operations and reducing their costs. We recently acquired Astrata and are now looking for a Technical Customer Support Specialist to join the Astrata team in Eindhoven, Netherlands.

Astrata was acquired during 2024 and is now a part of AddSecure. 
AddSecure acquires Astrata's European telematics division - AddSecure

About Astrata: 
At Astrata, we are at the forefront of transforming the supply chain and logistics industry. Our innovative solutions, encompassing connected vehicles, digitalization of supply chain processes, and smart cities, are revolutionizing the way goods move and are managed. Our systems process millions of transactions daily, enhancing efficiency, profitability, environmental sustainability, and safety across various sectors.

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