Application Specialist (Support)

Who we are:

Centiro is a Swedish software company with 650+ colleagues. Our solutions empower marquee brands and finer supply chains in 175+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honors, including Great Place to Work® Legend and Sweden's No. 1 Workplace in the Large Organizations category for 2021. Founded in 1998, with offices in Sweden, India, the UK, and the US. 

To know more about us, please visit www.centiro.com

Purpose – Always with our culture at heart

Who are you:

At Centiro, Application support specialists play a critical part of our mission to deliver timely, accurately, and professionally to all our customers.  This vital position requires a Passionate and enthusiastic Customer Support Representative who is ready to go above and beyond all the norms to serve our customer, who is action-oriented, self-disciplined and an outstanding problem-solver and will assist customers in finding a quick and effective solution. As a Customer Support Representative, you will be the first point of contact for our customers, addressing their inquiries and resolving issues to ensure their complete satisfaction.

We’re looking for people having 5+ years of experience who want to expand their horizons and want to be a part of becoming the best in world class customer support.

Must-Have Skills:

• Able to spot potential problems early and fix them swiftly.
• Efficient and accurate in handling customer interactions, ensuring quick and smooth resolutions.
• Provides clear and detailed feedback, ensuring customers fully understand their issue resolution.
• Highly motivated and driven, tackling challenging goals and situations with energy and enthusiasm.
• Skilled in having effective discussions with customers from diverse cultural backgrounds.
• Builds strong customer relationships, turning satisfied clients into enthusiastic supporters of our brand.

Good-to-Have Skills

• Proficiency in multiple languages is a plus, enabling support for a diverse customer base.
• Previous experience in the logistics or supply chain industry.
• Relevant certifications in customer service or support.

Technical Skills

• Expert in SQL (MSSQL)
• Knowledge about Windows OS and Windows Server
• Knowledge about FTP, VPN and similar techniques
• Ability to acquire and apply troubleshooting information
• Experience with Service Now
• Knowledge about ITIL (Information Technology Infrastructure Library)
• Basic knowledge about programming languages and development processes (.NET, C#)
• PowerBI Tool

 Join our Application Specialist team and help us deliver a world-class support experience to our customers! We believe in thinking like owners and taking ownership of the customer experience. In our fast-paced and dynamic environment, we aim to provide quick and effective solutions to ensure our customers have an effortless experience. With a global impact and a relentless focus on process improvement, we're always evolving and expanding our focus. Come make a difference with us!

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