Commercial Operations Manager

Do you thrive on building teams, creating structure, and shaping how commercial organizations operate at scale?

We are looking for a Commercial Operations Manager to transform our current Sales Operations setup into a fully developed and high-performing Commercial Operations function. You’ll bring together sales support, service management, analytics, and administration into one cohesive team that enables our B2B growth in Circular IT.

This role is ideal for someone who loves turning complexity into clarity, developing people, and driving operational excellence.

Role is based in Estonia, Tartu.

What you`ll do

Build and lead Commercial Operations

• Define the structure, roadmap, and operating model

• Hire, coach, and manage a cross-functional team (service, analytics, CRM, admin)

• Create scalable processes to improve efficiency and support sales teams

Strengthen sales support & after-sales processes

• Build a service management function for after‑sales activities

• Create CRM support role for key account teams

• Centralize administrative responsibilities for consistency and efficiency

Drive commercial excellence

• Deliver high‑quality reporting and insights across Sales, Pricing, Product, and IT

• Own key KPIs (revenue, margin, stock, customer activity)

• Lead process improvements and standardization initiatives

Support inventory and workflows

• Ensure stock management, forecasting, and risk mitigation (via your team)

• Collaborate with Product and Operations on lifecycle processes and commercial readiness

Contribute to strategy

• Support budgeting, forecasting, and commercial planning

• Help shape future ways of working and growth initiatives

Who you are

• 5+ years of leadership experience in commercial or operational roles

• Proven ability to build or transform teams and processes

• Experience in inventory-driven industries (e.g. electronics, retail, telecom, e-commerce)

• Strong understanding of sales, pricing, margins, and forecasting

• Analytical mindset with strong Excel skills (BI tools are a plus)

• Experienced in cross-functional collaboration

• Excellent communication and organizational skills

• Fluent in English (Estonian is a plus)

• University degree in Business, Operations, Engineering, or a related field is a plus

Why join us

• A rare opportunity to build a Commercial Operations function from scratch

• A central, high-impact role shaping how we work across the entire commercial lifecycle

• The chance to modernize processes, empower sales, and create a high-performing operational hub

• A dynamic and growing industry at the heart of Circular IT and device sustainability
  

What we offer

• Free daily lunch, fruits and hot beverages in our Tartu Office

• Support for sports and well-being

• Exciting team events and company-wide gatherings

• A collaborative international environment to grow and develop

How does Foxway operate

Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people, including close to 600 colleagues in Estonia. We operate across nine countries, with major hubs in Spain, Germany, and the Nordic region.

Our mission is to make sustainable technology accessible to everyone. Through Foxway Recommerce, we give smart devices a second life, helping to reduce environmental impact and support a more circular future.

By joining us, you become part of a purpose-driven, international team that is shaping a more sustainable tech industry.

Ansök här