Knowledge Management & Community Building Specialist
KNOWLEDGE MANAGEMENT & COMMUNITY BUILDINGSPECIALIST, PRACTICE AREA NETWORKS (12 Month Contract)
Mandate
Given our global breadth of talent and expertise at WSP, we actively promote collaboration and knowledge sharing across our organization to better serve our clients and we value our people’s project delivery and technical excellence, data sciences capabilities and innovations as a key differentiator. The Practice Area Networks (PANs) act as the enabler for technical excellence and innovation at WSP.
Reporting to the Practice Area Networks (PANs) Platform Owner, the Knowledge Management & Community Building Specialist is responsible for contributing to the PANs strategy, aiming at increasing the adoption and engagement in the communities of practice. PANs enable employees to share knowledge and collaborate across all regions and sectors. The Knowledge Management & Community Building team is new and will support the PANs Administration team. The role engages closely with a variety of internal stakeholders to support the growth of the communities of practice and contribute to building a robust knowledge foundation for all employees.
You are motivated by:
Working with a diversity of people and projects
Learning and helping others
A fast-paced environment
Responsibilities
Knowledge Management Program:
Main point of contact for inquiries regarding knowledge sharing and storage; providing direction and assistance where needed.
Planning and strategy: monthly with End-market Technical Excellence & Innovation (TE&I) Leaders, bi-monthly with PAN leaders.
Create and maintain knowledge management best practices and guidance for PAN leaders.
Maintaining understanding and familiarity with SharePoint tools and features.
Assisting with the coordination of the content generated from WSP’s conferences and internal training/knowledge sharing initiatives (abstracts, site updates, accessibility of presentations, videos and documents).
Offering support with document and video storage, tagging, taxonomy, copyright compliance. Integration with copyright awareness and compliance efforts, planning, and education.
Tracking usage of knowledge repository.
Community Building Support:
Supporting and engaging with PAN Leaders to grow their community of practice.
Leading awareness sessions to support End-market TE&I Leaders.
Promoting the adoption and usage of the PANs through the delivery of webinars and training sessions.
Tracking PANs usage, document storage, discussion boards, and membership data.
EXPERIENCE AND SKILLS
At least 5 years of experience in knowledge management and community building
Ability to develop professional working relationships with a wide range of personalities
Ability to fully and successfully fulfil the KM&CB role and responsibilities
Good comprehension of international communities of practice and cross-cultural communications
Ability to multi-task, adapt quickly to changing priorities and deliver exceptional work in a fast-paced environment
Strong project management skills with a focus on meeting deadlines and exceeding expectations in a deadline-driven environment
Superior communications and writing skills
Results oriented and quality driven
Proficiency in Microsoft Office
Bilingual (English and French) an asset but not mandatory; daily interactions in English with employees throughout the world
EDUCATION
Has or is pursuing a bachelor’s degree in information management, library science, business, science, engineering, journalism, communications or a similar field
