Service Desk Agent

Service Desk are now looking for a Service Desk Agent to join us on a fixed term contract!

Are you passionate about delivering outstanding customer service and eager to be part of a dynamic, forward-thinking team? We at Foxway Service Desk are currently looking for a Service Desk Agent to join us on a 6-month fixed-term contract.

Responsibilities as a Service Desk Agent

In this role, you’ll be at the heart of our operations—managing all incoming customer orders and ensuring a seamless experience through effective communication, issue resolution, and collaboration across departments.

About the Role

As a Service Desk Agent, you’ll be a vital point of contact between our customers and internal teams. Your main responsibilities include:

• End-to-end handling of customer order administration.
• Registering, planning, releasing, and monitoring customer orders according to SLAs or agreed delivery dates.
• Proactively managing the order backlog, including regular updates of delivery statuses in ERP systems and communication platforms.
• Resolving order-related issues, incidents, and conducting general troubleshooting in close cooperation with other departments.
• Supporting continuous improvements in order processes to enhance operational efficiency and customer experience.
• Performing administrative tasks related to customer orders.
• Ensuring compliance with internal performance targets and service level agreements (SLAs).
• Collaborating with internal teams and contributing to the development of internal knowledge bases and process routines.

Who We’re Looking For

We believe you are a service-minded and structured professional who thrives in a fast-paced environment. To succeed in this role, you likely have:

• Minimum 2 years of experience in a Service Desk, Help Desk, or a similar administrative/logistics-oriented role.
• Strong administrative and organizational skills.
• Good understanding of operating systems (Windows/macOS) and the Microsoft Office Suite.
• Experience working with ERP systems e.g., Jeeves.
• Experience working with ticketing systems, e.g., ServiceNow.
• Excellent communication skills in both Swedish and English, written and spoken.
• Strong ability to prioritize tasks, manage multiple responsibilities, and work independently.

To Thrive With Us, You Should…

• Be analytical and confident in making decisions.
• Take ownership of your responsibilities with a drive for continuous improvement.
• Embrace challenges and enjoy learning in a dynamic and collaborative environment.
• Demonstrate high levels of commitment, initiative, and adaptability.

Why Join Foxway?

• Be part of a company that drives circular and sustainable innovation.
• Work in a supportive, engaging, and fast-paced culture.
• Enjoy opportunities for personal and career development.
• Access employee discounts via our web store.
• Receive competitive pension, insurance, and health benefits.

Interested?

We are reviewing applications on an ongoing basis. If you have any questions, please contact our TA Partner, Ellen Berggren, at ellen.berggren@foxway.com

Location: Växjö
Employment type: Full-time, fixed term contract 6 months

This role requires on-site presence at the office at least four days a week to ensure effective coordination and collaboration with the team.

For the right candidate, there is a possibility of extension.

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