Technology Insights Lead

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2,4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers’ increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain. 

We are seeking an experienced and dynamic Technology Insights Lead to join our Digital Consumer Offering leadership team. In this pivotal role, you will be responsible for owning data insights, facilitating strategic planning, lead strategic projects, business case development and supporting with customer behavior data to drive customer-centric service and product development. You will also deliver competitor insights and benchmarks to inform our strategic decisions. Your strong presentation skills and ability to translate complex data into actionable insights will be critical in guiding our digital offerings forward.

Reporting to the Director of Digital Consumer Offering, you will collaborate closely with cross-functional teams and senior stakeholders to ensure data-driven decision-making throughout the organization. A potential background in management consulting, combined with technical expertise, will enable you to bridge the gap between business needs and technical solutions.

If you are fascinated by leading data analysis, have a knack for AI, and fostering a collaborative and innovative work environment, we would love to hear from you and help bring data excellence, customer centricity and market awareness to our projects and visions.

In this role, you will: 

• Ensure data accuracy and accessibility for stakeholders at all levels.
• Lead your own strategic projects as well as contributing with analytical aspects of other strategy development processes, providing data-driven insights and recommendations to support the development of business strategies and objectives as well as business case development.
• Analyze customer data to uncover patterns, trends, and opportunities. Provide actionable insights to product teams to enhance customer-centric development and improve user experiences.
• Conduct competitive analysis and benchmarking studies to understand market positioning. Provide insights into industry trends and competitor strategies to inform our product development and marketing efforts.
• Work closely with internal teams—including marketing, product development, customer service, and business units, to align analytical efforts with business objectives. Promote open communication and knowledge sharing across the organization.
• Prepare and deliver compelling presentations and reports to senior management and other stakeholders. Translate complex data and analysis into clear, actionable insights and recommendations.
• Implement best practices and innovative solutions to enhance analytical capabilities within the organization.
• Champion a culture of data-driven decision-making, customer-centricity, continuous improvement, and cross-functional collaboration. Be a part of the Digital Consumer Offering Leadership Team.

To excel in this role, you are expected to be: 

• A bachelor's or master's degree holder in Engineering, Business Administration, Computer Science, or a related field.
• Experienced with a minimum of 4 years in management consulting, data analytics, business intelligence, or a similar role.
• Proven in delivering actionable insights that have driven revenue growth, improved customer retention, or added new revenue streams.
• Experience in strategic planning and presenting to senior executives.
• Technically proficient in data analysis tools and platforms (Power BI, Looker Studio, etc.).
• Excellent in presentation, communication, and interpersonal skills, with the ability to translate complex data into clear insights.
• Strong in problem-solving skills and strategic thinking abilities.
• Familiar with customer-centric development practices and passionate about enhancing customer experiences.

We are excited to hire individuals who are passionate to drive customer centric digital solutions and eager to contribute to our innovative team. If you share our enthusiasm, we would love to hear from you!

Ready to Join Us?

Don't miss out on this exciting opportunity! Submit your application by 14.03.2025 at the latest. If you have any questions or would like to learn more about the position, feel free to reach out to Ola Åstrand via email at ola.astrand@fortum.com. We're here to help and look forward to hearing from you!

We work with an ongoing selection and the job ad might be closed before the final application date.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com 

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