Are you a UX Designer who loves solve complex processes and working with customer journeys to create the best user experience possible for our customers? Do you enjoy collaborating with developers, product owners, and other UX designers across different channels? Do you have a passion for user research, wireframing, prototyping, and testing? If so, we have an exciting opportunity for you!
About the role
As a UX Designer in Customer Lifecycle Management (CLM), you'll collaborate with agile development teams and channel designers. Our goal is to enhance self-service and automation for improved customer experience, advisor efficiency, and regulatory compliance in retail banking when it comes to onboarding, KYC and offboarding journeys.
You will also be responsible for ensuring that your designs are aligned with SEB’s overall design system and contribute with new UI elements when needed.
SEB is an excellent place for designers to grow. You will be part of our Customer Experience Design community with more than 85 designers. Together we have a high level of skills and competences within user experience and our work is highly valued in the bank’s digitization journey. You will belong to the team Channel Experience, which is responsible for designing and developing the best digital experiences for our customers.
This position is based in Stockholm, Sweden. We expect you to be on site at least 3 days a week. The role is a temporary position for 12 months starting in May 2025.
Responsibilities:
· Conduct user research, usability testing, and iterate designs based on feedback.
· Collaborate with the product owner and stakeholders to understand business requirements and user needs.
· Collaborate with other UX designers cross channel aligning customer experience.
· Create user-centric design concepts, process charts, wireframes, and interactive prototypes.
· Responsible for ensuring the design is aligned with SEBs overall design system.
· Work within an agile environment, actively participating in sprints and design reviews.
· Help improve the team ways of working and drive the customer centric design process forward.
· Stay updated with industry trends and champion the importance of UX design.
To thrive in this role, we believe you have:
· Proven experience as a UX Designer with at least 8 years of experience
· Ability to lead yourself and others throughout the whole design process.
· Ability to work with different teams and stakeholders simultaneously.
· Strong problem-solving skills and ability to think critically.
· Proficiency in design tools such as Figma.
· Solid understanding of user-centered design principles, methods and interaction design.
· Ability to conduct user research, usability testing, and incorporate findings in your design.
· Familiarity with agile methodologies and cross-functional teamwork.
· Excellent communication skills to present design concepts effectively
· Passion for staying updated with UX trends
· Fluent in Swedish and English.
Bonus points for:
· Financial industry experience is a plus.
· Enterprise
· Knowledge of CMS e.g. Optimizly
What we offer
We offer many experiences and benefits to our employees, and there is nuance to every individual’s career experience, but the elements that define the core of our offering are:
· Friendly and welcoming culture
· Opportunities to be an essential part of a transformation of an industry
· Agile and modern ways of working
· Deliver world-class service to customers
Do you want to be part of SEB?
Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.
Since we select candidates continuously, feel free to send in your application today, but no later than 2025-04-03. If you have questions about the position, please contact Emil Eriksson via email emil.eriksson@seb.se.
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.
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