AkzoNobel A2G Process Trainee

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AkzoNobel A2G Process Trainee

Job Description

1. Purpose/Key Objectives of the Job

What is the primary purpose of this job? Describe the 5-6 main objectives of the job and the approximate % of time spent performing each objective.

Resolve first Line HR requests in line with turn-around time SLA’s, standards and policies. Transfer specialist cases to PS Second line specialist as appropriate and communicate effectively with managers, employees and on Site HR.

2. Managing & monitoring the HR-cases & backlog – 70% of time

This activity is all about managing the HR-cases :

Take, investigate and resolve first line calls and e-mails to the HR Services desk in line with turn-around time SLA’s and quality standards.

Take on first-line questions and cases and register and control client cases in the administrative system.

Provide customers with information or advice in case of first-line questions and cases and/or refer complex questions or questions that require follow-up to  second line specialist.

Interpret and apply HR Policy and procedures to advise managers and employees on Basic HR queries.

To maintain employees files, scan and attach relevant documents to employees files, if necessary

Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.

Manage Other HR Operations Process :-30% of Time

Manage Onboarding/Offboarding process

Manage Retirals process

Participate in various HR Projects and execute assigned project activities

3. Knowledge, Qualifications & Experiences:

Education & Major: Management Major and related, with college degree or above.

Related working experience:  3-5 years relevant HR working experience

Language skill & certificate:  Fluently verbal English, and good business English writing. Standard mandarin degree is preferred

Computer skill & certificate:  Good knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others.

4. Skills & Compentencies:

Broad knowledge of all working and system processes within the HR services organization;

Familiar with national & local labour related laws, as well as company HR policies

Strong data sense and focus on details

Excellent process management skill, and good follow-up skill;

Good analytical and problem solving skill;

Good listening and communication skill;

Customer manic with good service attitude;

Good team player and discipline;

Pursuit for executional excellence;